How returns work at Titolo.

Contact customer service first

Every return starts with our customer service. Get in touch with your order number and we will discuss the return options with you — exchange in store, credit, or refund.

Conditions

• Items must be unworn and in their original packaging.
• Return shipping is at your own cost.
• Gift cards cannot be returned.

Refunds

Once the returned item has been checked, we refund the original payment method. You will receive an e-mail when the refund has been issued.

In store

You can also bring your return to our stores in Zürich (Niederdorfstrasse 10) or Bern (Zeughausgasse 19) after speaking with customer service. See The Stores.