Frequently asked questions

The quick answers. For anything else, contact the stores or customer service.

Where are your stores?

In Zürich (Niederdorfstrasse 10) and Bern (Zeughausgasse 19). Opening hours and directions are on The Stores.

Do you ship within Switzerland?

Yes — we ship across Switzerland, and the full range is available online. See Shipping for details.

How do returns work?

If the total value of the returned line items from your order is CHF 60.00 or more, you can send back unworn items with their existing tags and in their original packaging directly — including sale items and without contacting customer service first. After receiving and inspecting them, we refund the amount actually paid for the returned line items after discounts, less a CHF 10.00 handling fee per return shipment, to your original payment method. You pay the return shipping costs; shipping charges count towards neither the threshold nor the refund. Returns with a total value below CHF 60.00 are not accepted. For incorrect or faulty items, please contact customer service; the handling fee does not apply to those cases. Your statutory rights remain unaffected. Find the address and details on our returns page.

Which payment methods do you accept?

Credit and debit cards, TWINT, PostFinance Pay, PostFinance E-Finance, PostFinance Card, PayPal and purchase on invoice. All payments are processed by our Swiss payment partner wallee; card details never reach our shop. See Payment.